Return/Exchange Policy

30 Day Returns

Our fine quality pearl products should meet or exceed your expectations. However, if you are not completely satisfied, you may return your jewelry in its exact original condition within 30 days of the date of shipment for an exchage or a refund.

Return/Exchange Process
Once your items is recieved back in our office, we will usuallly refund or exchange your item within three business days. Upon receiving your item back we will examine it to make sure that it is in it's original condition. Items that show signs of having been wear or that have been damage cannot be accepted for return or exchange at the original purchase price.

Mana Pearl will refund up to the full cost of the items excluding shipping charges. Refunds will be made using the method of payment used in the original purchase.

How to Prepare and Ship a Return/Exchange
Get your RMA number: email us at sales@manapearl.com or call us at +81 78 391 1410 Monday-Friday 9 AM to 5 PM Japan Time and we will email you an RMA number or our Return/Exchange Merchandise Form.
Include our Return/Exchange form: All returns/exchanges must include a completed Return/Exchange Merchandise Form. Please also include a copy of the original invoice.

Please pack the pearls securely inside their jewelry boxes.

Require a signature upon delivery: All packages should be sent requiring our signature when delivered to ensure that we receive them.

Insure your shipment: For your protection, please insure your return/exchange shipment.

International Shipping

After you requested your RMA, we will send you a Commercial Return Invoice that we will need for Customs Purpose. Failure to add this document to your returm, we will be subject to Japaneses Taxes and duties, which we will be forced to charge to your account or to refuse the shipment.

Return Address

Mana Pearl KK, Hirokawa Bld 3F, 4-1-11 Nakayamate-dori, Chuo-ku, Kobe 650-0003, Japan, Phone:+81 78 391 1410